Return and refund policy

We want you to be completely satisfied with your purchase from thechicsoulstore. If you are not happy with your order, you may request a return or refund under the terms below.

Return Window

Returns are accepted within 7 days of receiving your order.

Eligibility

Items must be in original condition: unworn, unwashed, and with all tags attached.

Products must be in original packaging.

Refunds and Exchanges

You may request a refund to your original payment method, store credit, or exchange for a different size within the return window.

Exchanges are subject to availability of the requested size or product.

Exceptions

Personalized items (custom t-shirts) and items marked "Final Sale" are not eligible for return, refund, or exchange.

We cannot accept returns for products damaged due to improper care or wear.

Return Shipping

If your item is defective, incorrect, or damaged on arrival, we will provide a free return shipping label.

For other returns, you are responsible for shipping costs unless otherwise stated.

Refund Process

After we receive and inspect your returned item, your refund or exchange will be processed within 5-7 business days.

Credit card refunds may take 5-10 business days to appear on your statement.

How to Request a Return

Email us at chicsoulstores@gmail.com with your order number, reason for return, and photos if the item is defective.

We will respond within 2 business days with return instructions.

Need Help?

For questions or concerns, contact our customer support at chicsoulstores@gmail.com.

thechicsoulstore reserves the right to modify this policy at any time. Please review this page for updates before purchasing.