Privacy policy

Effective Date: November 13, 2025

At thechicsoulstore, we respect your privacy and are committed to protecting your personal information. This policy describes how we collect, use, and protect your data when you visit or make a purchase from our website.

1. Information We Collect

We collect the following types of information:

Personal Information: Name, address, email address, phone number, payment details, and order history

Device Information: IP address, web browser, time zone, cookies, and browsing data

Order Information: Products ordered, payment method, delivery address, and transaction history

Customer Support Information: Information you provide during communications with our support team

2. How We Use Your Information

We use your information to:

Process and fulfill orders, including processing payments, arranging shipping, and providing invoices/order confirmations

Communicate with you about orders, products, promotions, and updates

Screen orders for potential risk or fraud

Improve and optimize our website and customer experience

Comply with legal and regulatory obligations

3. Sharing Your Personal Information

We share your information only as necessary to provide our services:

Shopify: Our store is hosted on Shopify; your data may be processed and stored by Shopify’s secure servers

Payment Gateways: For payment processing (e.g., Razorpay, PhonePe)

Shipping Partners: For delivery purposes (e.g., courier services)

Service Providers: To help operate our business (marketing platforms, analytics tools)

Legal Compliance: To comply with applicable laws and regulations, respond to government requests, or protect our rights

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience, analyze website performance, and for targeted advertising. You can disable cookies through your browser settings, but some site features may not work as intended.

5. Data Security

We follow industry best practices to protect your personal data, using secure servers, encryption, and secure payment gateways. However, no method of internet transmission or electronic storage is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

Access and request a copy of your personal data

Request correction or deletion of your information (subject to legal requirements)

Withdraw consent for processing

Object to certain uses of your data

To exercise these rights, contact us at chicsoulstores@gmail.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect immediately upon posting to this page. Please review this policy periodically for updates.

8. Contact Us

For questions, requests, or concerns about your privacy or our policy, contact us at: