Return and refund policy

Here is a professionally drafted, SEO-optimized Return and Refund Policy for The Chic Soul Store.

This version is specifically updated to align with your new prepaid-only model and includes essential clauses regarding the unique nature of your handcrafted artisan collections.

Return and Refund Policy

At The Chic Soul Store, we take immense pride in the heritage and craftsmanship of our products—from our premium graphic tees to our intricately handcrafted jewelry. Because we deal in limited-edition artisan pieces and have moved to a 100% Prepaid Model to support our local makers, our return and refund process is designed to be fair, transparent, and efficient.

1. Eligibility for Returns & Exchanges

We want you to love your purchase. You may request a return or exchange within 7 days of receiving your order if:

The product received is physically damaged or defective.

The product is different from the description on the website.

The wrong size or wrong item was shipped to you.

Conditions for Return:

The item must be unused, unwashed, and in the same condition that you received it.

The item must be in its original packaging with all tags intact.

A clear unboxing video is highly recommended to expedite the process for damaged or missing items.

2. Handcrafted & Artisan Product Disclaimer

Our Handcrafted Collection (including Japi-inspired jewelry) is made by hand, not by factory machinery.

Slight variations in thread tension, motif placement, or bead textures are the unique signatures of the artisan.

These variations are not considered "defects" but are a testament to the authentic, handmade nature of the product.

Returns based solely on these minor artisan variations will be handled at the discretion of our quality team.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

Items purchased during a Clearance Sale or "End of Season" sale.

Products that show signs of wear, washing, or damage after delivery.

Customized or personalized orders.

4. The Refund Process (Prepaid Orders Only)

Since we no longer offer Cash on Delivery, all refunds are processed back to the original source of payment.

Approval: Once your return is received and inspected, we will send you an email/SMS to notify you that we have received your returned item and whether the refund is approved.

Processing: If approved, your refund will be processed immediately. The credit will automatically be applied to your original method of payment (UPI, Credit/Debit Card, or Net Banking) within 5 to 7 business days, depending on your bank's processing time.

5. Cancellations

You may cancel your order within 12 hours of placement or before it has been dispatched, whichever is earlier. Once an order is handed over to our courier partner, it cannot be cancelled.

6. How to Initiate a Return

To start a return or exchange:

  1. Email us at chicsoulstores@gmail.com or message us on WhatsApp at [+91 9531379052].

  2. Provide your Order Number and a brief description of the issue.

  3. Attach clear photos or an unboxing video of the product.

  4. Our team will guide you on the next steps, including the return shipping process.

7. Shipping Costs for Returns

If you received a damaged or incorrect item, we will bear the cost of return shipping or arrange a reverse pickup.

For size exchanges or returns based on personal preference, a nominal shipping fee may apply for the return/replacement process.

Contact Us

If you have any questions regarding your order or our policies, please reach out to us:

Email: chicsoulstores@gmail.com

Location: Guwahati, Assam, India.