At The ChicSoul Store, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and protect the data you share with us when visiting our website or purchasing from our store.
1. Information We Collect
We collect personal information in the following ways:
- Account Registration & Order Processing:
When you create an account or make a purchase, we collect your name, email address, phone number, shipping address, billing address, and payment information. - Cookies & Usage Data:
We use cookies to improve your shopping experience. These cookies allow us to analyze website traffic and understand how you interact with our site. - Newsletter Signup:
If you subscribe to our newsletter, we collect your email address for updates, promotions, and product launches.
2. How We Use Your Information
Your personal information is used for the following purposes:
- Order Fulfillment:
To process your orders and deliver your products, including sending order confirmations, invoices, and shipping updates. - Customer Support:
To respond to your inquiries, provide assistance, and resolve issues with your orders. - Personalized Marketing:
To send you relevant product recommendations, special offers, and updates about The ChicSoul Store. You can opt-out of marketing emails at any time. - Website Optimization:
To enhance user experience by analyzing website traffic, optimizing page content, and ensuring the website is running smoothly.
3. How We Protect Your Information
We take the security of your personal information seriously and use the following measures to protect it:
- Encryption:
All sensitive data, such as credit card information, is encrypted using secure SSL technology during transmission. - Data Storage:
Your personal information is stored in a secure, password-protected database. We implement strict access controls to prevent unauthorized access.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers in the following situations:
- Payment Processing:
Your payment information is shared with secure payment gateways (e.g., Razorpay, Paytm) to process payments. - Shipping & Delivery:
We share your address and contact details with courier partners (e.g., India Post, Delhivery) to deliver your orders. - Analytics & Advertising:
We use third-party tools (e.g., Google Analytics, Facebook Ads) to monitor website traffic and optimize advertising campaigns.
These third parties are required to comply with data protection regulations and are prohibited from using your information for purposes other than providing services to us.
5. Your Rights and Choices
You have the right to:
- Access:
You can request a copy of the personal information we hold about you. - Correction:
You can update or correct any inaccurate information we have about you. - Deletion:
You may request the deletion of your personal data, subject to certain legal exceptions. - Opt-out of Marketing:
You can unsubscribe from our newsletter and promotional emails by clicking the “unsubscribe” link in the emails or contacting us directly.
6. Cookies Policy
We use cookies to enhance your experience on our website. Cookies are small files stored on your device that allow us to remember your preferences and improve our website functionality.
You can control and manage cookies through your browser settings. However, disabling cookies may affect the performance of the website.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy or to comply with legal obligations (e.g., tax, shipping records).
8. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that we have inadvertently collected personal information from a child, please contact us, and we will delete such information.
9. Changes to This Privacy Policy
We reserve the right to update or modify this privacy policy at any time. Any changes will be reflected on this page with the updated date. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this privacy policy, please feel free to contact us:
- Email: support@thechicsoulstore.in
- Phone: 9531379053
- Address: SHREEBHUMI NAGAR, BYELANE 1, LAL GANESH, GUWAHATI, ASSAM, INDIA – 781034
This Privacy Policy was last updated on [27-11-2024].